All orders and deliveries are made on the following terms and conditions:
1. Customers agree to be bound by The ECC Ltd terms and conditions.
2. All books are sold subject to the condition that they shall not, by way of trade or otherwise be lent, hired out or otherwise circulated without prior consent form or binding or cover that in which it is published and without a condition to the same effect this condition being imposed on the subsequent purchase.
3. The price of the books is inclusive of any applicable value added tax or bank charges which the customer shall be additionally liable to pay, as shown on receipt.
4. Payment shall be accepted in pounds sterling.
5. Delivery dates are only a guide and not legally binding. The ECC Ltd uses standard mail delivery including Royal Mail and accepts no liability for deliveries internationally. Where international guaranteed delivery is required please contact info@theelecbook.co.uk for specific pricing.
6. The ECC Ltd are not responsible for return postage costs.
7. It is the customers responsibility to provide a correct and full postal address. The ECC Ltd reserve the right to charge for re-delivery in the event of incorrect details.
8. The ECC Ltd reserves the right (without notice) to terminate supply of orders, reclaim title and property in, any book which is the subject of libel action or any similar reason.
9. If any provision of these terms and conditions is held for any reason to be ineffective or unenforceable this shall not affect the validity or enforce-ability of the other provisions of these terms and conditions.
Returned products must be returned in the same condition as when the product was originally purchased/received. Returns will be refunded for the full price of the item excluding items were defective or not as described.
If the item is defective or damaged upon receipt we must be notified within 7 days of the receipt and make return arrangements. Returns must be post marked within 14 days of the receipt. All returns must be sent via a traceable source including original packaging and receipt.
Any returns that have obvious signs of use will be charged a 20% restocking fee.
We understand that you may want to return a digital book for a refund because of various reasons. Because there is no physical product, digital and audiobooks may not be returned once the title has been activated. This means refunds are not available. Please contact us if there are any technical difficulties relating to your digital order.
Refunds are processed within 3-5 working days.
If you have any queries or would like to return a product please contact info@theelecbook.co.uk
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